Scope
Before any work starts, we send you a written scope. It lists what we will deliver, in which formats, what we need from you, the price and an estimated delivery window. The project is defined by that document.
Payment
- We send you a PayPal invoice. You can pay it with a card or a PayPal balance, and you do not need a PayPal account to pay by card.
- Standard projects are paid in full before production starts.
- Larger projects may be split into stages. Each stage is paid before work on it begins.
- Monthly packs are paid at the start of each four-week cycle.
- Work starts when we have confirmed that your payment has arrived. A screenshot or a pending payment is not confirmation.
What we need from you
We can only start once we have the materials listed in the scope, such as product photos, logo files and final wording. You confirm that you have the right to use everything you send us, and that any claims you ask us to make about your product are true.
Delivery estimates
Every project gets its own estimated delivery window, counted from the day we have both your payment and your materials. It is an estimate, not a guarantee. If it changes, we tell you in writing as soon as we know.
Revisions
- Each project includes one round of revisions within the agreed scope. Send all your changes together.
- Further rounds, new concepts, or changes to the brief, script or brand after work has started are extra. We quote them first and do them once they are paid.
- If we deliver something that does not match the written scope, we correct it. That does not use up your revision round.
Final files and rights
You receive the final files in the formats listed in the scope. Working files and source files are not included unless the scope says so.
The scope states how you may use the finished work. Where we use third-party material, such as licensed music or fonts, its licence terms also apply and we tell you what they are.
Some of our work is produced with AI-assisted tools. We do not promise exclusive ownership of AI-assisted elements beyond what the law and the tools' terms allow.
Showing the work
We may show finished work we made for you in our portfolio and on our social channels, after you have published it or received the final files. If you would like us not to, tell us before the project starts and we will keep it private. We never share unreleased work or your brief.
Cancelling
See our refunds page.