Commissioned projects
- Before we start work: if you cancel after paying but before production has begun, we refund your payment in full, less any payment-processing fee that the payment provider does not return to us.
- After we start work: the work that has been started is not refunded, because the production time and tool costs are already spent. If your project has separately priced parts or stages that we have not started, we refund those.
- If we cannot deliver: if we are unable to deliver what the written scope describes, we refund what you paid for the part we did not deliver.
If you are unhappy with a result, the first step is the included revision round, described in our project policy.
Monthly packs
You can stop a monthly pack at any time, and it ends when the four-week cycle you have paid for ends. A cycle is refunded in full if you cancel before we start work on it. Once work on a cycle has begun, that cycle is not refunded, and you still receive everything it includes.
Digital products
Digital products are sold and delivered through Gumroad. Because a download cannot be returned, we refund a digital product only when a file is faulty or not as described. Write to us and we will fix it or refund you.
If you are a consumer, you may have additional rights under the law where you live. Nothing on this page removes them.
How to ask
Email hello@nightpattern.com with your project or order reference and what went wrong. Refunds go back through PayPal to the payment method you used.